What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    100mb submission limit increase

    Asked by jennilevyesq on August 28, 2011 at 01:19 PM

    On behalf of us teachers using the new jotform to dropbox new feature, can you increase the 100mb submission limit to 2 gig so that people using JotForm with dropbox can not have to go back and constantly delete submissions to JotForm so they can use it?  Or can you find a way to have submission sent to dropbox not go to JotForm at all so that they don't count towards the 100mb limit?

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    JotForm Support

    Answered by liyam on August 28, 2011 at 11:56 PM

    Hello jennilevyesq,

    Unfortunately, that is not possible for free subscriptions.  The way for you to receive a higher submission capacity limit is to upgrade your subscription from Free, to Premium.  You will then be allowed a 10GB capacity limit.  Subscribing on annual or bi-annual packages gives you discounts.

    You can know more about the pricing packages on this page.

    If you have other questions or concerns, please do let us know.

    Thanks,

    Liyam

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    Answered by allanftd on August 29, 2011 at 12:00 AM

    Hi jennilevyesq,

    In addition, as you can see in our Pricing page, we have actually just increased the submission limits to allow our users to accommodate more files and submissions. I'm afraid the other two suggestions you shared will defeat the purpose of having the Premium and Professional plans.

    We're hoping for your understanding and thank you for your contunied support to JotForm.

    JOTFORM SUPPORT