What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I recover deleted incomplete submissions?

    Asked by roge8847 on July 29, 2014 at 01:33 PM

    I need to recover the last 10 or so deleted incomplete submissions to my Fall 2014 form. I didn't realize that when they were pending in PayPal, they are held in incomplete submissions, so the submissions were not actually incomplete, but just pending the payment authorization. I deleted thinking the form was incomplete and people were not going to register, but it was just pending the payment authorization, and now the payment cleared, but I am missing their registration. Please help!!!

     

    Thank you!

    Beverly Reininger

    Submissions pending incomplete submissio paypal form
  • Profile Image
    JotForm Support

    Answered by Mike_T on July 29, 2014 at 02:15 PM

    Thank you for contacting us.

    Unfortunately, there is no way to restore deleted entries. However, the incomplete payment submission usually means that the form user decided to close the PayPal payment page and to not complete the payment transaction.

    Paid form entries are supposed to be immediately delivered to submissions page, as long as you have enabled PayPal IPN on your PayPal account:

    How to Enable IPN for Paypal

    Please feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by roge8847 on July 29, 2014 at 02:21 PM
    I have a paypal confirmation of payment, but the registration is still
    missing?
    Sent from my iPhone
    On Jul 29, 2014, at 12:15 PM, "JotForm Support Forum" <
    noreply@jotform.com> wrote:
    New response received
    A new response has been received:
    [image: JotForm]
    Answered by * Mike_T *
    Thank you for contacting us.
    Unfortunately, there is no way to restore deleted entries. However, the
    incomplete payment submission usually means that the form user decided to
    close the PayPal payment page and to not complete the payment transaction.
    Paid form entries are supposed to be immediately delivered to submissions
    page, as long as you have enabled PayPal IPN on your PayPal account:
    How to Enable IPN for Paypal <../help/276-How-to-Enable-IPN-for-Paypal>
    Please feel free to contact us if you need any further assistance.
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    JotForm Support

    Answered by Mike_T on July 29, 2014 at 02:27 PM

    Have you received form email alert related to mentioned submission?

    You might also ask user to resubmit the form with skipping the payment step. In this way, you will be able to manually complete their 'incomplete payment' submission in order to move it to the main submissions section.