Editing a form

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    Asked on July 29, 2014 at 03:58 PM

    I am trying to edit a form and everytime I click "edit form" it goes to the log in screen. Any suggestions?

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    Answered on July 29, 2014 at 04:30 PM


    I checked your account/username  beccafox80  but I am not able to find any issue with it. The account is Active with no issue.

    This might be an isolated case on your end that can be caused by browser's cache.

    Please try this steps if it helps resolve the issue.

    1. Clear your browser's cache

    2. Close your browser

    3. Open the browser and login to JotForm http://www.jotform.com/login

    4. Open your form for editing

    I also noticed that you could be using IE9 browser.. which is actually an obsolete browser. Can you please try also using a different browser? IE11 or Google Chrome and Firefox were the new modern browser recommended for use. Please try the newer browsers if possible.

    Please inform us if issue persist even after doing all this already.