URGENT - Form Is Telling Customers SOLD OUT

  • Profile Image
    mariposanetwork
    Asked on July 29, 2014 at 07:31 PM

    Hello,

    I am having an issue with my form.  I have an upgraded account and I am having customers calling me to notify me that when they submit their payment info that the event is sold out.  This has happened on numerous occasions the last two days form computers and smartphones.  Can someone please shine some light on this as I updated the form hoping it would correct the issue but it did not correct it.

    ***This is an urgent matter so if someone could get back to be as soon as possible would be greatly appreciated.

     

    Thank You

  • Profile Image
    EltonCris
    Answered on July 29, 2014 at 09:24 PM

    Hi,

    Maybe the coupon has been sold out? Did you made changes to your form recently?

    When I tried your form without checking any products, the form submits without sold out  error.

    We'd appreciate if you could give us steps on how to reproduce the problem or screenshot if possible that shows the error so we can pass it to our developers.

    We'll be looking forward to your reply.

    Regards!

  • Profile Image
    mariposanetwork
    Answered on July 30, 2014 at 01:11 AM
    Thanks for your prompt reply, we were able to correct the problem. Thank you so much.
    Tara Nicole Arellano
    BS Nutrition/Dietetics, CPT
    Mariposa Network-Chairman
    Bike For Brain Trauma- Founder/President
    ...
  • Profile Image
    ashwin_d
    Answered on July 30, 2014 at 04:03 AM

    Hello Tara,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    mariposanetwork
    Answered on July 30, 2014 at 02:31 PM
    Thanks! Will do!
    Tara Nicole Arellano
    BS Nutrition/Dietetics, CPT
    Mariposa Network-Chairman
    Bike For Brain Trauma- Founder/President
    ...
  • Profile Image
    mariposanetwork
    Answered on August 05, 2014 at 04:31 PM
    Something odd is going on with registrations. I registered for Bike for Brain Trauma and received the below message in addition to the confirmation for the event I did sign up for.
    ...
  • Profile Image
    david
    Answered on August 05, 2014 at 05:41 PM

    Hi,

    I did not see a message attached to your post, so I am not 100% sure which message you are referring to.  Also for separate questions, please create a new thread.  It helps to to address the problem on its own.  Let us know and we will be happy to see what we can do.

    Thank you for using JotForm!