URGENT - Form Is Telling Customers SOLD OUT

Hello,

I am having an issue with my form.  I have an upgraded account and I am having customers calling me to notify me that when they submit their payment info that the event is sold out.  This has happened on numerous occasions the last two days form computers and smartphones.  Can someone please shine some light on this as I updated the form hoping it would correct the issue but it did not correct it.

***This is an urgent matter so if someone could get back to be as soon as possible would be greatly appreciated.

 

Thank You

Hi,

Maybe the coupon has been sold out? Did you made changes to your form recently?

When I tried your form without checking any products, the form submits without sold out  error.

We'd appreciate if you could give us steps on how to reproduce the problem or screenshot if possible that shows the error so we can pass it to our developers.

We'll be looking forward to your reply.

Regards!

Thanks for your prompt reply, we were able to correct the problem. Thank you so much.
Tara Nicole Arellano
BS Nutrition/Dietetics, CPT
Mariposa Network-Chairman
Bike For Brain Trauma- Founder/President
...

Hello Tara,

On behalf of my colleague, you are welcome.

Do get back to us if you have any questions.

Thank you!

Thanks! Will do!
Tara Nicole Arellano
BS Nutrition/Dietetics, CPT
Mariposa Network-Chairman
Bike For Brain Trauma- Founder/President
...

Something odd is going on with registrations. I registered for Bike for Brain Trauma and received the below message in addition to the confirmation for the event I did sign up for.
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Hi,

I did not see a message attached to your post, so I am not 100% sure which message you are referring to.  Also for separate questions, please create a new thread.  It helps to to address the problem on its own.  Let us know and we will be happy to see what we can do.

Thank you for using JotForm!