What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    URGENT - Form Is Telling Customers SOLD OUT

    Asked by mariposanetwork on July 29, 2014 at 07:31 PM

    Hello,

    I am having an issue with my form.  I have an upgraded account and I am having customers calling me to notify me that when they submit their payment info that the event is sold out.  This has happened on numerous occasions the last two days form computers and smartphones.  Can someone please shine some light on this as I updated the form hoping it would correct the issue but it did not correct it.

    ***This is an urgent matter so if someone could get back to be as soon as possible would be greatly appreciated.

     

    Thank You

    Page URL:
    http://www.bikeforbraintrauma.com/#!tickets/c1r22

    payment info Updated hello upgraded
  • Profile Image
    JotForm Support

    Answered by EltonCris on July 29, 2014 at 09:24 PM

    Hi,

    Maybe the coupon has been sold out? Did you made changes to your form recently?

    When I tried your form without checking any products, the form submits without sold out  error.

    We'd appreciate if you could give us steps on how to reproduce the problem or screenshot if possible that shows the error so we can pass it to our developers.

    We'll be looking forward to your reply.

    Regards!

  • Profile Image

    Answered by mariposanetwork on July 30, 2014 at 01:11 AM
    Thanks for your prompt reply, we were able to correct the problem. Thank you so much.
    Tara Nicole Arellano
    BS Nutrition/Dietetics, CPT
    Mariposa Network-Chairman
    Bike For Brain Trauma- Founder/President
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 30, 2014 at 04:03 AM

    Hello Tara,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by mariposanetwork on July 30, 2014 at 02:31 PM
    Thanks! Will do!
    Tara Nicole Arellano
    BS Nutrition/Dietetics, CPT
    Mariposa Network-Chairman
    Bike For Brain Trauma- Founder/President
    ...
  • Profile Image

    Answered by mariposanetwork on August 05, 2014 at 04:31 PM
    Something odd is going on with registrations. I registered for Bike for Brain Trauma and received the below message in addition to the confirmation for the event I did sign up for.
    ...
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    JotForm Support

    Answered by david on August 05, 2014 at 05:41 PM

    Hi,

    I did not see a message attached to your post, so I am not 100% sure which message you are referring to.  Also for separate questions, please create a new thread.  It helps to to address the problem on its own.  Let us know and we will be happy to see what we can do.

    Thank you for using JotForm!