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    Shipping costs based on weight go blank upon editing

    Asked by ckpetrus on July 30, 2014 at 12:45 AM

    My client has a very simple chart for calculating shipping costs:

    weight  (lbs)       shipping cost
    0-5                          $ 15.50
    5-10                       $ 20.50
    10-25                     $ 35.50
    25-50                     $ 45.50
    50+                         $ 65.50

    Is there a way to have jotform total up the weight and add the shipping cost without having to send the weights to Paypal? We seem to be getting inconsistent results from Paypal's calculations.

     

    and JotForm style size calculations
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    JotForm Support

    Answered by ashwin_d on July 30, 2014 at 03:51 AM

    Hello ckpetrus,

    I did check your form "GameChef Order Form - Shipping TEST ONLY" but did not find any provision of weight parameter for calculation.

    You seems to have used our "Shipping Options" with "Weight Value" and that should work for you well. Can you please confirm what inconsistency you see in the shipping calculation and we will also take a look at it.

    We will wait for your response.

    Thank you!

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    Answered by ckpetrus on July 30, 2014 at 11:47 AM

    This is the form I was actually using: https://secure.jotformpro.com/form/30296387266968

    When my client tries purchasing multiple products (via his PC), Paypal gives an incorrect amount based on his Paypal settings ($18.72 instead of $45.50).

    When I attempt to purchase product (Safari on a Mac), it doesn't include shipping at all.

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    Answered by ckpetrus on July 30, 2014 at 11:50 AM

    I've also noticed that one or two of the shipping weight fields were blank when I went back to run the shipping wizard a second time.

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    JotForm Support Manager

    Answered by Jeanette on July 30, 2014 at 01:54 PM

    I'm having challenges to understand how your calculation should work.

    For example, please indicate where is the problem if I choose 5 of those, assuming that each one weights 0.5, it gives me a total of 2.5 pounds of Barbecue Seasoning.

    $3.99 Barbecue Seasoning (+ sales tax) $ 4.32 USD
    Quantity 5

    It gives me this calculation


    Base Shipping $ 14.99 USD
    Subtotal:   $ 36.59 USD Additional Shipping:   $ 1.00 USD
    Total:   $ 37.59 USD

     

    1. I've noticed that there is a Base shipping of $14.99 for all the products. Can you please explain what the right values should be according to that particular scenario?

    2.As the paypal wizard states : These values will be used if you have a weight-based shipping method configured under your Paypal account.

     Is weight based shipping method configured under your Paypal account?

    3.I've detected the same problem like you, some weight fields go blank upon opening the shipping wizard. So, I'm reporting this to our developers, probably fixing this should fix your original problem.

     

     

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    JotForm Support Manager

    Answered by Jeanette on July 30, 2014 at 02:12 PM

    Actually, checking further, I see you have established a shipping cost for both methods:

    -Shipping cost per items

    -Shipping cost based on weight values

    As far as I understand, you can use either one or the other one, but not both.

    The values for weight, will be applied only if you have this configured in your Paypal.

     

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    Answered by ckpetrus on July 31, 2014 at 12:21 PM
    This was just an alternate form I was testing in case the weight based shipping version did not work out. I have deleted it to avoid further confusion.
    ...
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    Answered by ckpetrus on July 31, 2014 at 12:21 PM
    This is the only form we need to work with:
    https://secure.jotformpro.com/form/30296387266968
    I have deleted the other test forms to avoid confusion.
    I have set up this form to calculate shipping based on weight only.
    When I attempt to make payment, PayPal is not adding shipping (see screenshot attached)
    ...
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    JotForm Support Manager

    Answered by Jeanette on July 31, 2014 at 01:31 PM

    To add the screenshots to the post, follow these steps

    1. Click on Insert/Edit image button

    2. Click on the "Upload" button

     

    3. Click on Choose File and look in your local folders.

    4. Click on Submit

    That's it! :)

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    Answered by ckpetrus on July 31, 2014 at 06:16 PM

     

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    JotForm Support

    Answered by EltonCris on July 31, 2014 at 09:13 PM

    @ckpetrus

    As indicated above the shipping configuration,

    "Specify a weight value for each product. These values will be used if you have a weight-based shipping method configured under your Paypal account."

    You have to configure a weight-based shipping price on your Paypal account first, it's under your Profile Section > Shipping.

    Hope this information helps!

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    Answered by riskprocessor on August 02, 2014 at 01:13 PM

    I think one of the major reasons behind all this was an unspecified weight value above the shipping configuration. It is important that you have mentioned a weight value for all your products, for it will need to be there in case you’ve enabled a weight-oriented shipping method with your PayPal account. 

     

    I hope the forum tech-support has already resolved your issue!

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    Answered by ckpetrus on August 02, 2014 at 01:47 PM

    It turns out the problem with the shipping costs not showing up at PayPal checkout was that the "Use the shipping fee in the transaction" setting was not configured properly. I had the client set this up at his end so I'm not sure if he didn't follow the instructions or if the instructions did not mention this setting. The following screen capture shows the correct setting.

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    Answered by Carina on August 02, 2014 at 04:37 PM

    From your previous answer and from my tests I see that the problem is solved now. Thank you for letting us know.

    Please let us know if we can be of further assistance.

    Thank you