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    I am not receiving one of my forms when submitted

    Asked by scholfield on July 30, 2014 at 07:32 AM
    My Forms
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    JotForm Support

    Answered by ashwin_d on July 30, 2014 at 09:15 AM

    Hello scholfield,

    Upon checking, I found that my colleague have already responded to you on the following thread:  http://www.jotform.com/answers/409822

    I did check your form "PNTRUST Enquiry Form" where you have added two email alerts. I did not find any issue with any of your email alert. As suggested by my colleague, please check your spam folder and see if the emails are there. 

    I would also suggest you to sign in to your web mail account and check all the folders there. If you do not see any emails there, you may like to speak to your email service provider and ask them if they are blocking any emails from "noreply@jotform.com". Please ask them to white list our domain names to ensure that the emails are delivered. The following guide should help you grab the list of domain names:  http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Do get back to us if the issue persists.

    Thank you!