I can't add an image to my form

  • jilldin
    Asked on July 30, 2014 at 7:46 AM

    When I click on upload an image the wizard keeps telling me to 'select a type first'

    Page URL: http://www.jotformeu.com//?formID=42102970215343
  • Ashwin JotForm Support
    Replied on July 30, 2014 at 9:23 AM

    Hello jilldin,

    Do you mean to say that even if you have checked the check box "Upload Image File", you still see the error message "Please select a type first"? Please check the screenshot below:

    I cant add an image to my form Image 1 Screenshot 20

    Usually you see this error message when any of the option is not selected in the upload wizard. Which browser are you using? 

    I would suggest you to clear your browser cache and then try again. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists.

    Thank you!

  • amoonart
    Replied on January 27, 2015 at 12:04 PM

    I'm having the same problem. Tried clearing the cache, but not working. Are there other solutions?

     

  • David JotForm Support
    Replied on January 27, 2015 at 1:39 PM

    Hi,

    Since this thread is fairly old, I have split your questions off to a thread of its own.  We will update you with our answer here:

    http://www.jotform.com/answers/504505