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  • Profile Image

    I can't add an image to my form

    Asked by jilldin on July 30, 2014 at 07:46 AM

    When I click on upload an image the wizard keeps telling me to 'select a type first'

    Page URL:
    http://www.jotformeu.com//?formID=42102970215343

    add an image select
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 30, 2014 at 09:23 AM

    Hello jilldin,

    Do you mean to say that even if you have checked the check box "Upload Image File", you still see the error message "Please select a type first"? Please check the screenshot below:

    Usually you see this error message when any of the option is not selected in the upload wizard. Which browser are you using? 

    I would suggest you to clear your browser cache and then try again. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by amoonart on January 27, 2015 at 12:04 PM

    I'm having the same problem. Tried clearing the cache, but not working. Are there other solutions?

     

  • Profile Image
    JotForm Support

    Answered by david on January 27, 2015 at 01:39 PM

    Hi,

    Since this thread is fairly old, I have split your questions off to a thread of its own.  We will update you with our answer here:

    http://www.jotform.com/answers/504505