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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't add an image to my form

    Asked by jilldin on July 30, 2014 at 07:46 AM

    When I click on upload an image the wizard keeps telling me to 'select a type first'

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 30, 2014 at 09:23 AM

    Hello jilldin,

    Do you mean to say that even if you have checked the check box "Upload Image File", you still see the error message "Please select a type first"? Please check the screenshot below:

    Usually you see this error message when any of the option is not selected in the upload wizard. Which browser are you using? 

    I would suggest you to clear your browser cache and then try again. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by amoonart on January 27, 2015 at 12:04 PM

    I'm having the same problem. Tried clearing the cache, but not working. Are there other solutions?


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    JotForm Support

    Answered by david on January 27, 2015 at 01:39 PM


    Since this thread is fairly old, I have split your questions off to a thread of its own.  We will update you with our answer here: