What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to cancel an automated checkout payment or membership

    Asked by carthageabc on August 29, 2011 at 12:03 AM

    Hi,

     

    I am a premium customer (email: carthageabc@gmail.com). I am enable to cancel a monthly membership payment (Google checkout). Please assist ASAP! 

     

    Thanks.

     

    Karim

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    Answered by allanftd on August 29, 2011 at 12:19 AM

    Hi Karim,

    Thank you for your message. Just to be sure, do you mean you want to cancel your subscription to JotForm? Or do you mean you received a payment from one of your payment forms and you want to cancel it? If you mean the second one, it will be best to contact the payment processor concerned (i.e. Google Checkout) to settle this case.

    Please advise so that we can further assist you. Thank you for using JotForm!

    JOTFORM SUPPORT

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    Answered by carthageabc on August 29, 2011 at 12:33 AM
    Hello,

    Yes I would like to cancel an automated payment.


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    Answered by carthageabc on August 29, 2011 at 12:34 AM
    Hello,

    This is a monthly subscription that I am offering any longer.



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    Answered by allanftd on August 29, 2011 at 01:11 AM

    Thanks karim, 

    Just go to the editor and click on the payment tool of the subscription that you no longer offer. Then click the " X " icon that you see on the upper right corner as shown below. 

    If you need further assistance, just let us know. Kindly provide the title of the form or the 11-digit form ID also.

    JOTFORM SUPPORT