I have upgraded but my account is still showing the FREE plan

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    kevmountain
    Asked on July 30, 2014 at 11:14 AM

    When will the upgrade take place???

     

    K

     

  • Profile Image
    david
    Answered on July 30, 2014 at 12:29 PM

    Hi,

    Our records indicate that you did indeed purchase a subscription through Paypal but it was however not applied to your Jotform account correctly.  I went ahead and manually upgraded your account and you should no longer have any issues with your subscription.  Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!