What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I have upgraded but my account is still showing the FREE plan

    Asked by kevmountain on July 30, 2014 at 11:14 AM

    When will the upgrade take place???




  • Profile Image
    JotForm Support

    Answered by david on July 30, 2014 at 12:29 PM


    Our records indicate that you did indeed purchase a subscription through Paypal but it was however not applied to your Jotform account correctly.  I went ahead and manually upgraded your account and you should no longer have any issues with your subscription.  Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!