JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Transaction has been declinedAsked by onaforms on July 30, 2014 at 03:55 PM
My client has Authorize.net account. The integration went through and I tested the forms several times while their
Authorize.net account was on Test mode and both forms were working fine. The transaction was showing on my client's Authorize.net account.
Now they changed it to Live mode and sent me a new transaction key which I updated and the integration went through with the new transaction key as well - I got "Integration successfully tested".
I tried completing the forms and I'm getting "Transaction has been declined" error message.
Could you please check and let me know.
I appreciate your help.
Your integration does indeed appear to be functioning properly. If you wasn't you would not even get the declined message. This usually is triggered by an invalid credit card being entered for payment.
46282 2 This transaction has been declined. General bank decline
Please let us know if this is not the case and we will be happy to look into this further.
Thank you for using Jotform!