Transaction has been declined

  • Profile Image
    onaforms
    Asked on July 30, 2014 at 03:55 PM

    Hi,

    My client has Authorize.net account. The integration went through and I tested the forms several times while their 

    Authorize.net account was on Test mode and both forms were working fine. The transaction was showing on my client's Authorize.net account.

    Now they changed it to Live mode and sent me a new transaction key which I updated and the integration went through with the new transaction key as well - I got "Integration successfully tested".

    I tried completing the forms and I'm getting "Transaction has been declined" error message.

    Could you please check and let me know.

    Form 1: http://form.jotform.us/form/41754248487162

    Form 2: http://form.jotform.us/form/41754234581152

    I appreciate your help.

    Misrak

  • Profile Image
    david
    Answered on July 30, 2014 at 05:41 PM

    Hi,

    Your integration does indeed appear to be functioning properly.  If you wasn't you would not even get the declined message.  This usually is triggered by an invalid credit card being entered for payment.

    https://support.authorize.net/authkb/index?page=content&id=A59

    46282 2 This transaction has been declined. General bank decline

    Please let us know if this is not the case and we will be happy to look into this further.

    Thank you for using Jotform!