What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pricing and Cancelation

    Asked by Brett Corbitt  on July 30, 2014 at 05:01 PM

    I am looking to purchase your product for a customer.  Can they be billed directly for this purchase on a monthly basis?  If they buy the 1 or 2 year license and decide to cancel, will they be credited for the months they did not use?

    and purchase license product billed
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    JotForm Support

    Answered by david on July 30, 2014 at 06:06 PM


    Yes you can have your customer billed directly but they would need to sign up with their information under your Jotform account in order for the subscription to be applied properly.  We offer a 30 day money back guarantee, but do not offer pro rated refunds for cancelled yearly subscriptions.


    Please let us know if you have any other questions and we will be happy  to help.

    Thank you for using Jotform!

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    JotForm Support

    Answered by jonathan on July 30, 2014 at 08:21 PM


    Did you perhaps responded to this thread via your email? Unfortunately, we did not received your latest message.

    Please click on this link http://www.jotform.com/answers/410094  to reply again.