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    Submission data not getting to SalesForce

    Asked by goldparentcoaching on July 30, 2014 at 06:11 PM

    hello. this is my second note as the first did not get answered.

    this is also a continuation of a prior thread since i had this problem before, i implemented the requisite changes that you suggested and i am still not getting data from jotform to automatically feed into salesforce.

    please help as this is a major problem.

    JotForm problem hello and
  • Profile Image
    JotForm Support

    Answered by steve on July 30, 2014 at 08:23 PM

    Hello,

    I'm looking through the old threads:

    http://www.jotform.com/answers/356507-I-am-trying-to-integrate-Jotform-responses-with-Salesforce#1

    http://www.jotform.com/answers/358390-SaleForce-Not-Seeing-Data-from-Form#4

    http://www.jotform.com/answers/359129-when-people-enter-data-into-Jotform-it-does-NOT-go-to-salesforce#8

    I'm guessing that this is the form you're trying to link?

    http://www.jotform.us/form/40905900696156

    Based upon the comments in the above sections SalesForce doesn't handle file uploads, so perhaps that's why the integration isn't working. Please confirm the form that you're using, and also any errors you're receiving.

    Also, a potential workaround if the SalesForce integration isn't working is to use Zapier as an intermediary.

    https://zapier.com/zapbook/jotform/salesforce/

    Please confirm the details of the form your working with and error you're receiving so we can look into the SalesForce integration issue further. We do apologize for the inconvenience.

    Kind Regards.

  • Profile Image

    Answered by goldparentcoaching on August 06, 2014 at 06:21 PM
    thanks for responding.
    I don't need the file upload to work...it would be perfectly acceptable to
    me if respondents uploaded their file and all their details BUT the file
    went right into salesforce. Then the only manual thing I'd have to do is
    upload the files but all their contact details and other information would
    be linked.
    I'm not getting any error message. it's just that none of the data is
    flowing from jotform into salesforce.
    Are you suggesting I remove the field for the file upload?
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 06, 2014 at 08:10 PM

    Can you please try removing the upload field from  SalesForce and try? I will do some test to see if there is a problem with the integration not sending the data to SalesForce, and report it if need it.