What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have upgraded my account to Premium, but why can't I login my account?

    Asked by Wides Usc  on July 31, 2014 at 12:30 AM

    My account was recently disabled because the free usage period has expired. Today I upgraded my account to Premium, but I still can not login my account. The situation is:

    If I access jotform through the link sent to my email box, the login button does not have any reaction after I clicked it; if I access to jotform directly from your homepage, it shows that my username and password does not match. 

    Right now, my webpage having the form made through your platform just shows a blank page.

    Right now they don't work (but interestingly, when I upgrade my account and pay the fee, they seem to go through after I entered them)

     

     

    Page URL:
    http://wides.usc.edu/prospective-students/want-to-become-a-phd-student<br/>/survey/

    Screenshot
    my account upgraded upgraded my account JotForm platform
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 31, 2014 at 01:45 AM

    Hello,

    I'm sorry for the trouble caused to you.

    I have taken care of your account issues. I was able to trace your premium bi-yearly subscription for order #INT140731-3322-65539.

    I have applied this payment to your account and upgraded your account to bi-yearly premium subscription. Your account is now active and your web page does display your form without any problem.

    Do get back to us if you have any questions.

    Thank you!