All of my forms are gone

  • Profile Image
    Dan Soehner 
    Asked on July 31, 2014 at 09:22 AM

    All of my forms are gone! Yesterday, July 30, all five forms were present. I spent much time creating these forms. Can you recover them?

  • Profile Image
    dsoehner@advancetesting.com
    Answered on July 31, 2014 at 10:01 AM

    The most important form to recover is called "Project Information Form." The HTML was embedded into our website, the submission URL is

    http://submit.jotform.us/submit/23055830168149/

  • Profile Image
    ashwin_d
    Answered on July 31, 2014 at 10:04 AM

    Hello Dan,

    Upon checking your account, I found that it is currently overt quota.

    In free account you can only receive up to 100 submissions in a month but you have already received 114 submissions. That is the reason all your forms are currently disabled.

    To be able to access your forms again you will have to upgrade your account or wait for the first day of next month when the submission counters of all accounts are reset. Please check our pricing page for information on our available plans and its submission limits.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    dsoehner@advancetesting.com
    Answered on July 31, 2014 at 10:48 AM

    I upgraded my account to your premium plan. I am now able to successfully submit the forms from our website; however, the forms still don't appear under MY FORMS using my JotForm login.

  • Profile Image
    ashwin_d
    Answered on July 31, 2014 at 11:16 AM

    Hello Dan,

    I did check your account and found that you have successfully upgraded your account. All your forms are still there in your account. It could be a temporary browser related glitch. I would suggest you to clear your browser cache and try again. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!