Retreive deleted submission

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    frurus
    Asked on August 29, 2011 at 08:46 AM

    How can I retrieve a deleted submission? Please help

  • Profile Image
    mliz
    Answered on August 29, 2011 at 09:06 AM

    Hi there,

    Unfortunately once the submissions are deleted they are not moved
    to a trash folder instead they are permanently removed. There is no
    way to recover them.

    If you have configured a notification email for the form you can probably
    look into the email's inbox.

    Sorry about this.

    Regards,
    Mliz

  • Profile Image
    frurus
    Answered on August 29, 2011 at 09:38 AM

    thanks for your suggestion...fortunately I have configured a notification email.

     

    thanks

  • Profile Image
    mliz
    Answered on August 29, 2011 at 09:45 AM

    Hi,

    Good to know that you were able to get the data.

    For your convenience it would be ideal if you generate a csv or excel
    export of the submission as a form of backup. You can visit the following
    article on our user guide for the instructions on how to export data:

    http://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

    Regards,
    Mliz