What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Retreive deleted submission

    Asked by frurus on August 29, 2011 at 08:46 AM

    How can I retrieve a deleted submission? Please help

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    JotForm Support

    Answered by mliz on August 29, 2011 at 09:06 AM

    Hi there,

    Unfortunately once the submissions are deleted they are not moved
    to a trash folder instead they are permanently removed. There is no
    way to recover them.

    If you have configured a notification email for the form you can probably
    look into the email's inbox.

    Sorry about this.

    Regards,
    Mliz

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    Answered by frurus on August 29, 2011 at 09:38 AM

    thanks for your suggestion...fortunately I have configured a notification email.

     

    thanks

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    JotForm Support

    Answered by mliz on August 29, 2011 at 09:45 AM

    Hi,

    Good to know that you were able to get the data.

    For your convenience it would be ideal if you generate a csv or excel
    export of the submission as a form of backup. You can visit the following
    article on our user guide for the instructions on how to export data:

    http://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

    Regards,
    Mliz