With a recurring payment (subscription) form setup, can I receive notification from Jotform each time a recurring payment is made?

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    Asked on July 31, 2014 at 11:40 AM

    I have set up a recurring payment subscription form (Monthly).  When a person signs up and pays for the first month I get a jotform e-mail notifiying me.  However, for the following months I have received nothing from Jotform, only from Paypal.  Is there a way to set up e-mails from Jotform with each recurring payment or is that not possible?  Thanks!

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    Answered on July 31, 2014 at 12:55 PM


    Unfortunately payments and subscriptions are not handled on our end and as such, we are unable to update you when a subscription payment is received.  We have no way of tracking whether or not a subscription is active or cancelled as all this information is handled through Paypal.  

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!