What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    With a recurring payment (subscription) form setup, can I receive notification from Jotform each time a recurring payment is made?

    Asked by maridistrict on July 31, 2014 at 11:40 AM

    I have set up a form for recurring payment subscriptions (Monthly).  When a person signs up and pays for the first month I get a jotform e-mail notifiying me.  However, for the following months I have received nothing from Jotform, only from Paypal.  Is there a way to set up e-mails from Jotform with each recurring payment or is that not possible?  Thanks!

    JotForm form setup setup E-mails thanks and
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    JotForm Support

    Answered by david on July 31, 2014 at 12:55 PM

    Hi,

    Unfortunately payments and subscriptions are not handled on our end and as such, we are unable to update you when a subscription payment is received.  We have no way of tracking whether or not a subscription is active or cancelled as all this information is handled through Paypal.  

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!