What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to fix a suspended account?

    Asked by Tessa  on July 31, 2014 at 12:18 PM

    This is my first time using jotform, just created an account and after a few times logging in it says the account has been suspended.  "Due to terms of use violation, your account has been suspended.It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.”  Don’t know what happened or how to fix the issue. Please help, thanks!



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    JotForm Support

    Answered by Welvin on July 31, 2014 at 01:42 PM

    Hi Tessa,

    I have re-activated your account. You have been auto suspended because of a cloned form which contains a login fields (username and password). Our system filter is designed to capture these type of fields and auto suspend the account that the form was created.

    Thank you!


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    Answered by Joanne Mcdonough  on May 13, 2017 at 07:43 AM

    This just happened to me.  How quickly can this be fixed and how do I make sure this doesn't happen again?
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    JotForm Support

    Answered by Welvin on May 13, 2017 at 08:57 AM

    @Joanne: I have created a new thread for you. Here's the link: https://www.jotform.com/answers/1143815. I will address your problem shortly.