What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm receiving complaints that my form cannot be used on a variety of devices

    Asked by snappytots on July 31, 2014 at 02:11 PM

    No!!! I started one yesterday and have been constantly receiving complaints that it cannot be used on a variety of devices. I have spent HOURS searching for a fix. I have tried all the tips and still nothing. Looking for an alternative site right now!

    mobile devices load on mobile jotform loading mobile mobile jotform
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    Answered by Carina on July 31, 2014 at 02:51 PM

    I'm very sorry to hear this.

    Do you have the form embed in a website, or are you experiencing this difficulties in the standalone version? If you have the form embed I kindly ask you to provide us the website's url so we can investigate further this situation.

    I made some test submissions and was successfully directed to the Paypal payment page. You can see one of the test submissions under Incomplete Payments:

    Also can you please provide us more details on the type of devices (mobile phones?..) Browser or type of difficulty (can they submit, are they directed to the payment page, cannot access form, error message,...)?

    We will wait for more information to proceed.

    Thank you

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    Answered by kylepalmer123 on October 03, 2014 at 03:26 PM

    none of my forms allow for mobile use of the form. 
    www.nlsigma1914.org
    www.cefserves.org

    Please help.

  • Profile Image

    Answered by Ben on October 03, 2014 at 03:50 PM

    Hi @kylepalmer123

    Please open a new thread if you have an issue with your jotforms so that we can help you properly and to avoid any possible confusions or have unnecessary emails sent to the original thread creator.

    For this reason I have moved your query to a new thread here http://www.jotform.com/answers/438398. Please forward all your further questions regarding this issue to that thread.

    Thank you.

    Best Regards,
    Ben