What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Fix suspended account?

    Asked by dochertyagency1 on July 31, 2014 at 02:15 PM

    Hello,

    I created my first form today and saved it, but then I got kicked out of it. When I tried logging back in, it said my account was suspended due to suspicion of phishing and I have no idea why this happened. How can I get it back ASAP? 

    Thanks! 

    saved thanks logging hello
  • Profile Image
    JotForm Support

    Answered by david on July 31, 2014 at 02:43 PM

    Hi,

    Often times when a form asks for a lot of personal information and not much else, our automatic phishing detector can pick up on legitimate forms and treat them as phishing forms.  It appears you may have accidentally cloned a login page, this caused our phishing detector to suspend your account.  I went ahead and removed this form and activated your account so you should no longer have any issues.  Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!