What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't make the forms with captcha work in iphone/iPad

    Asked by TRYGONEZ on July 31, 2014 at 04:09 PM

    I am developing a site in Adobe Muse and embedded the form succesfully in desktop layout, it seems to work at least in preview mode for iPhone and iPad, but when I try it in the actual devices it simply doesn't show and makes my site to display funny. Any help?

    Page URL:
    bibliadeamerica.businesscatalyst.com

    ipad layout preview adobe muse
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    JotForm Support

    Answered by Mike_T on July 31, 2014 at 05:37 PM

    Thank you for contacting us.

    I was not able to test your form in iPhone/iPad, but it worked fine on my Android phone:

    You might consider adding a Mobile Responsive widget to the form in order to improve the mobile layout even more.

    Please give it a try and let us know if you need any further assistance.

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    Answered by TRYGONEZ on August 01, 2014 at 11:11 AM

    Nope… the form simply does not appear in the devices (iPad/iPhone). I'm kinda worried. 

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    JotForm Support

    Answered by david on August 01, 2014 at 12:11 PM

    Hi,

    I checked your page and it appears you are using our normal javascript embed method.  Occasionally this does not interact well with IOS devices.  Please try using the iFrame embed method instead:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    This will greatly reduce and conflicts that may be caused by the IOS browser.

    Please let us know if this does not help and we will be happy to assist you further.

    Thank you for using Jotform!

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    Answered by TRYGONEZ on August 01, 2014 at 12:41 PM

    But is it possible in an Adobe Muse ambient?

     

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    JotForm Support

    Answered by david on August 01, 2014 at 01:55 PM

    Yes, this should work, you may need to adjust the dimensions of the frame or add a background however.  Please let us know if you have any issues setting this up and we will be happy to help.

    Thank you for using Jotform!