Why can't I save integration changes?

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    walkingtreetravel
    Asked on July 31, 2014 at 05:33 PM

    I am trying to edit the integrations that I am make with Zoho and every time that I make a few change it gives me this error code:

    An error occured while saving your form #CaVb5fxs3BxVEbI

    This has been happening now for about a week.  Can this please be fixed? Thank you!

     

    Lacey

     

  • Profile Image
    EltonCris
    Answered on July 31, 2014 at 08:08 PM

    Hi Lacey,

    I can't seem to reproduce the problem. This error might occur when the browser interrupts the process or it could be due to a browser cache. I would suggest to clear your browser's cache first and try it again. If possible, remove the integration first and re-integrate your form to Zoho.

    You can check my test here.

    If the issue still persists, let us know which form from your account you're experiencing this so we can check and investigate this further.

    Thanks and apologies for any inconveniences caused.

    Regards!

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    walkingtreetravel
    Answered on August 01, 2014 at 01:29 PM

    I cleared the cache and tried again. I still get the same error and am unable to delete any integration on any forms.  There are so many rules, that re-integrating is not an option.  Please let me know if someone on the back end can take a look at this.  Thank you!

    Lacey

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    Welvin
    Answered on August 01, 2014 at 03:20 PM

    Hi Lacey,

    So the error appears after making some changes to the integration? Is it after you click "Finish" button from the integration window? 

    What changes are you trying to do? Delete a mapped field OR add another? 

    Thank you!

  • Profile Image
    Welvin
    Answered on August 01, 2014 at 03:22 PM

    I didn't make any changes, but I re-saved your form. I also cleared your forms cache. Please try it again and update us here for the results.

    Thanks