What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can't I save integration changes?

    Asked by walkingtreetravel on July 31, 2014 at 05:33 PM

    I am trying to edit the integrations that I am make with Zoho and every time that I make a few change it gives me this error code:

    An error occured while saving your form #CaVb5fxs3BxVEbI

    This has been happening now for about a week.  Can this please be fixed? Thank you!

     

    Lacey

     

    style size integrations font
  • Profile Image
    JotForm Support

    Answered by EltonCris on July 31, 2014 at 08:08 PM

    Hi Lacey,

    I can't seem to reproduce the problem. This error might occur when the browser interrupts the process or it could be due to a browser cache. I would suggest to clear your browser's cache first and try it again. If possible, remove the integration first and re-integrate your form to Zoho.

    You can check my test here.

    If the issue still persists, let us know which form from your account you're experiencing this so we can check and investigate this further.

    Thanks and apologies for any inconveniences caused.

    Regards!

  • Profile Image

    Answered by walkingtreetravel on August 01, 2014 at 01:29 PM

    I cleared the cache and tried again. I still get the same error and am unable to delete any integration on any forms.  There are so many rules, that re-integrating is not an option.  Please let me know if someone on the back end can take a look at this.  Thank you!

    Lacey

  • Profile Image
    JotForm Support

    Answered by Welvin on August 01, 2014 at 03:20 PM

    Hi Lacey,

    So the error appears after making some changes to the integration? Is it after you click "Finish" button from the integration window? 

    What changes are you trying to do? Delete a mapped field OR add another? 

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Welvin on August 01, 2014 at 03:22 PM

    I didn't make any changes, but I re-saved your form. I also cleared your forms cache. Please try it again and update us here for the results.

    Thanks