I can’t reset my password and can't get into the account?

Monica Morgan
Asked on June 20, 2022 at 09:02 AM

I can’t get into the account. The forgot password doesn’t come to me. My email address is Monica@MonicaMorganSpeaks.com and Monica@MonicaMorganPhotography.com. Thank you

This is a re-post of a comment on Setting up Email Notifications

Page URL:
https://www.jotform.com/help/25-setting-up-email-notifications/
Camila

Jotform Support

Answered on June 20, 2022 at 11:53 AM

Hello Monica,
Thanks for reaching out to Jotform Support. After checking your previous ticket. The results I get are the same as the results that my colleague gets. You may check out your previous thread here.
After checking, There's no associated account with this email address: Monica@MonicaMorganSpeaks.com.
However, there's a free account associated with this email address: Monica@MonicaMorganPhotography.com. Unfortunately, it doesn't have any active forms.
I have done clearing your cache and flushed your login attempts. Can you please try to reset your password again? Check out this guide about Resetting Jotform Account Password.
Give it a try and reach out again if you have any other questions.