What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    With the plans, can I start with the free plan and if it's needed that I need the Premium or higher, can you automatically bill me and not my any user

    Asked by Jason Hendricks on August 29, 2011 at 11:40 AM
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    JotForm Support

    Answered by NeilVicente on August 29, 2011 at 03:21 PM

    Hi Jason,

    Thank you for taking interest in our service. We do not offer an auto-upgrade option for our users. All subscription upgrades are done manually.

    You will receive an e-mail alert when your account is near the limits anyway, so you don't have to worry about your forms getting disabled. You should just upgrade immediately soon as you receive this alert.

    By the way, I noticed that you do not have a registered account yet. Please register a free account so that you won't lose access to any forms you create. An unregistered "guest account" loses access to forms created under it once the browser's cookies get cleared.


    Neil