form field recovery

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    logan
    Asked on August 29, 2011 at 01:29 PM

    I deleted a form field when I shouldnt have, is there a way to recover the data that was associated with that field?

    It happened less then 5 min ago.

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    abajan
    Answered on August 29, 2011 at 01:56 PM

    Hi Logan

    It's very difficult for us to recover deleted fields. That's why whenever an attempt is made to delete one from a form with submissions, this warning is displayed.

    I'll submit a ticket but I really can't promise you anything.


    ~ Wayne

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    logan
    Answered on August 29, 2011 at 04:03 PM

    Thank you for any help you can be. I just need an exported exl sheet of what the data looked like before today, that would be the only recovery needed. Does that make things any easier?

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    abajan
    Answered on August 29, 2011 at 04:04 PM

    I doubt it but we'll see what our developers can do for you.


    ~ Wayne

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    logan
    Answered on August 30, 2011 at 11:56 AM

    Any update? *Holding Breath*

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    abajan
    Answered on August 30, 2011 at 12:27 PM

    Logan

    The best I can presently tell you is that the ticket was submitted and that it has been tagged as important.


    ~ Wayne

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    logan
    Answered on August 30, 2011 at 02:51 PM

    how will you know what forms data I need or will you need to find out if a data retrieval can be done first before you require that information?

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    tpr
    Answered on August 31, 2011 at 10:00 AM

    I dont know how, but today I looked and the data was all back? Thank you, if you where able to fix it behind the seens :)

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    abajan
    Answered on August 31, 2011 at 10:15 AM

    Very glad to hear that everything's back.

    If you ever need help with anything else related to your forms, please let us know.

    Cheers :)


    ~ Wayne