What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    form field recovery

    Asked by logan on August 29, 2011 at 01:29 PM

    I deleted a form field when I shouldnt have, is there a way to recover the data that was associated with that field?

    It happened less then 5 min ago.

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    JotForm Support

    Answered by abajan on August 29, 2011 at 01:56 PM

    Hi Logan

    It's very difficult for us to recover deleted fields. That's why whenever an attempt is made to delete one from a form with submissions, this warning is displayed.

    I'll submit a ticket but I really can't promise you anything.


    ~ Wayne

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    Answered by logan on August 29, 2011 at 04:03 PM

    Thank you for any help you can be. I just need an exported exl sheet of what the data looked like before today, that would be the only recovery needed. Does that make things any easier?

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    JotForm Support

    Answered by abajan on August 29, 2011 at 04:04 PM

    I doubt it but we'll see what our developers can do for you.


    ~ Wayne

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    Answered by logan on August 30, 2011 at 11:56 AM

    Any update? *Holding Breath*

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    JotForm Support

    Answered by abajan on August 30, 2011 at 12:27 PM

    Logan

    The best I can presently tell you is that the ticket was submitted and that it has been tagged as important.


    ~ Wayne

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    Answered by logan on August 30, 2011 at 02:51 PM

    how will you know what forms data I need or will you need to find out if a data retrieval can be done first before you require that information?

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    Answered by tpr on August 31, 2011 at 10:00 AM

    I dont know how, but today I looked and the data was all back? Thank you, if you where able to fix it behind the seens :)

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    JotForm Support

    Answered by abajan on August 31, 2011 at 10:15 AM

    Very glad to hear that everything's back.

    If you ever need help with anything else related to your forms, please let us know.

    Cheers :)


    ~ Wayne