What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to tell if a paypal payment failed?

    Asked by dpupek on August 01, 2014 at 12:20 PM

    I'm seeing a lot of submissions that do not have a matching paypal payment. 


    Is there a quick way to audit these?

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    JotForm Support

    Answered by Welvin on August 01, 2014 at 01:38 PM


    Enabling Incomplete Payment Email should do that. Please refer to this guide on how you can enable this to your form: http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail.

    Please get back to us if you need further assistance.