How to tell if a paypal payment failed?

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    dpupek
    Asked on August 01, 2014 at 12:20 PM

    I'm seeing a lot of submissions that do not have a matching paypal payment. 

     

    Is there a quick way to audit these?

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    Welvin
    Answered on August 01, 2014 at 01:38 PM

    Hi,

    Enabling Incomplete Payment Email should do that. Please refer to this guide on how you can enable this to your form: http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail.

    Please get back to us if you need further assistance.

    Thanks