What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please cancel the $9.95 account and convert to a free account

    Asked by sophierbanner on August 01, 2014 at 02:26 PM

    We no longer need the $9.95/month account. Instead, can we change our account back to the basic free version?


    Thank you! 

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    JotForm Support

    Answered by david on August 01, 2014 at 04:14 PM


    You may downgrade your subscription in your account.

    1. Click on the icon found on the upper right part of the screen if logged in on your JotForm account.

    2. Click Account

    3. Select Billing

    4. Click Switch Plan under Starter Kit

    This will also cancel the subscription related to the account.

    If you have any further questions, let us know and we will be happy to help.

    Thank you for using Jotform!