What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Multiple Upload: Delete file button not working during upload

    Asked by ravidrazak on August 01, 2014 at 04:34 PM

    There are two cancelation buttons but only 1 of them works - how do we remove the other

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    JotForm Support

    Answered by Mike_T on August 01, 2014 at 05:35 PM

    The orange X button is actually there to delete uploaded files. In other words, it does work once the file is added (completely uploaded).

    I will submit a ticket to our Development Team to see if we can improve the Multiple Upload field to remove the confusion.

    We will let you know once we have any updates on this.

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    Answered by ravidrazak on August 02, 2014 at 01:04 PM

    Got it. But you see both at the same time so its confusing to our users.  Unfortunately if it cant be fixed we'll need to move off your platform so please let us know the developer teams response.



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    JotForm Support

    Answered by Welvin on August 02, 2014 at 04:25 PM

    While waiting for an update, I would suggest to inject the following custom CSS codes to remove the hover X button:

    .qq-upload-delete {

    display: none !important;


    Please refer to this guide: http://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes.

    The ticket is already assigned to our developer and the priority is high so I'm sure they'll look into this matter. You will be notified via this thread when updates are available.

    Thank you!

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    JotForm Support

    Answered by liyam on August 12, 2014 at 05:35 AM

    Hello ravidrazak,

    The bug is now fixed.  Please reload your page on the form builder and then save the form again for the changes to take effect.

    If the problem persists, please do let us know.