Multiple Upload: Delete file button not working during upload

  • ravidrazak
    Asked on August 1, 2014 at 4:34 PM

    There are two cancelation buttons but only 1 of them works - how do we remove the other

    Jotform Thread 411006 Screenshot
  • Mike_T Jotform Support
    Replied on August 1, 2014 at 5:35 PM

    The orange X button is actually there to delete uploaded files. In other words, it does work once the file is added (completely uploaded).

    I will submit a ticket to our Development Team to see if we can improve the Multiple Upload field to remove the confusion.

    We will let you know once we have any updates on this.

  • ravidrazak
    Replied on August 2, 2014 at 1:04 PM

    Got it. But you see both at the same time so its confusing to our users.  Unfortunately if it cant be fixed we'll need to move off your platform so please let us know the developer teams response.

     

    Thanks 

  • Welvin Support Team Lead
    Replied on August 2, 2014 at 4:25 PM

    While waiting for an update, I would suggest to inject the following custom CSS codes to remove the hover X button:

    .qq-upload-delete {

    display: none !important;

    }

    Please refer to this guide: http://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes.

    The ticket is already assigned to our developer and the priority is high so I'm sure they'll look into this matter. You will be notified via this thread when updates are available.

    Thank you!

  • liyam
    Replied on August 12, 2014 at 5:35 AM

    Hello ravidrazak,

    The bug is now fixed.  Please reload your page on the form builder and then save the form again for the changes to take effect.

    If the problem persists, please do let us know.

    Thanks.