Custom URL without username being displayed

  • Profile Image
    Asked on August 01, 2014 at 11:14 PM

    Hi there,

    I had created a Jotform form and wanted it to make it into a custom URL. When i go to the embedded form section i do have the option to create a custom url, but when i do my username is still present in the link itself. 


    e.g<UserName>/ <Custom text>


    i would like to have the link look like the following



    Is this possible?, i was planning to upgrade to the Premium $10/month option and was inquiring if this was an added feature.



  • Profile Image
    Answered on August 02, 2014 at 04:30 AM

    Hello Taz,

    Please be noted that if you use our custom URL feature, your form URL will always have your username. It is not possible to remove your username form the custom form URL.

    I would suggest you to use our custom domain feature where you will be able to use your own domain in your form URL. The following guide should help you:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!