How can I stop incomplete orders being sent to me

  • dignity14
    Asked on August 2, 2014 at 4:51 AM

    Some buyers are sending test forms without completing checkout. How can I make paypal submission mandatory?

  • Welvin Support Team Lead
    Replied on August 2, 2014 at 11:20 AM

    Hi,

    Click on the Payment field, click "Required" button from the toolbar:

    How can I stop incomplete orders being sent to me Image 1 Screenshot 20

    But note that doing this will simply just tell your buyers to select a product item. You cannot force them to pay right after they are redirected to the Paypal Payment page. When they are into the payment page, they can simply close the window to stop sending the payment.

    Also, if someone refuses to pay, you can find it in the incomplete payment section. Please refer to this guide on how to access that: https://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/

    Thank you!