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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I stop incomplete orders being sent to me

    Asked by dignity14 on August 02, 2014 at 04:51 AM

    Some buyers are sending test forms without completing checkout. How can I make paypal submission mandatory?

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    JotForm Support

    Answered by Welvin on August 02, 2014 at 11:20 AM


    Click on the Payment field, click "Required" button from the toolbar:

    But note that doing this will simply just tell your buyers to select a product item. You cannot force them to pay right after they are redirected to the Paypal Payment page. When they are into the payment page, they can simply close the window to stop sending the payment.

    Also, if someone refuses to pay, you can find it in the incomplete payment section. Please refer to this guide on how to access that: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    Thank you!