I haven't been receiving results of two forms that I created; is there any way to retrieve these, or are they gone for good?

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    Jen 
    Asked on August 02, 2014 at 12:52 PM
    I created two forms as a guest.  The results should have gone to my e-mail address, but I haven't seen anything come through.  Is there a way to retrieve lost results?  Thanks!
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    KadeJM
    Answered on August 02, 2014 at 04:29 PM

    Hi Jen, I took a look at your problem and found that you have 2 Guest Accounts. One account " guest_42026613188048 " has the 2 forms above and the second account " guest_23526066146048 " has 4 send a file forms. It would be best if you were to sing up for a username account as this should then connect your username to all of your guest account forms and you would be able to view your submissions within your submission viewer. If you are not getting the email notifications then I would advise checking your form notifications to make sure they are set up properly. I would also recommend reading this guide which will help you as well.