What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I haven't been receiving results of two forms that I created; is there any way to retrieve these, or are they gone for good?

    Asked by Jen  on August 02, 2014 at 12:52 PM
    I created two forms as a guest.  The results should have gone to my e-mail address, but I haven't seen anything come through.  Is there a way to retrieve lost results?  Thanks!
    Page URL:

  • Profile Image

    Answered by KadeJM on August 02, 2014 at 04:29 PM

    Hi Jen, I took a look at your problem and found that you have 2 Guest Accounts. One account " guest_42026613188048 " has the 2 forms above and the second account " guest_23526066146048 " has 4 send a file forms. It would be best if you were to sing up for a username account as this should then connect your username to all of your guest account forms and you would be able to view your submissions within your submission viewer. If you are not getting the email notifications then I would advise checking your form notifications to make sure they are set up properly. I would also recommend reading this guide which will help you as well.