- singhy16Asked on August 02, 2014 at 03:25 PM
People are complaining that they cannot fill out the form because it is saying it has reached its quota. However, we set no limit for the submissions.. how do we resolve this?
- JotForm SupportKiranAnswered on August 02, 2014 at 05:36 PM
I see that this form is built using a guest account with email ne***ns******5@**ail.com. Guest accounts are having a limit of 20 submissions per month in which you have already received. Hence you are receiving this error. You can get the account registered with the email address so that you can raise the limit to 100 submissions per month. Also, we can move the from this account to your account provided with a request from that email address.
Please do get back to us if you need further assistance. We are happy to assist you.
- singhy16Answered on August 02, 2014 at 11:21 PMHI there-
I would like to change this form's registration from firstname.lastname@example.org to this primary user email (email@example.com) I also believe that with the paid package that I have, I should be able to receive over 100 responses on the form? Please change the registration as soon as possible because i Need the form to be active and usable asap.
The form url is http://form.jotform.us/form/42119292359155
Thanks so much
- JotForm SupportWelvinAnswered on August 03, 2014 at 04:51 AM
We have moved the forms from the guest account to your registered account. Please kindly check again.
Yes, you are subscribed to our Premium Plan. You are entitled to receive up to 1000 submissions per month.