What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    downgrade service

    Asked by RecSoccer on August 02, 2014 at 03:32 PM

    I have been trying for 2 days to downgrade my service, but it just took another monthly payment out.  How can I get a refund and successfully downgrade my service?

     

    and
  • Profile Image

    Answered by Carina on August 02, 2014 at 08:53 PM

    To cancel your subscription in Paypal please:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.
    This way you will not be charged again.

    Your RecSoccer account is set back to free again. I submitted a refund request for the latest payment. As your account is now free, please be attentive to the new monthly limits.

    Let us know if further support is needed.

    Thank you.