What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I cancel my account?

    Asked by wiscovike on August 29, 2011 at 03:31 PM
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    JotForm Support

    Answered by NeilVicente on August 29, 2011 at 03:56 PM

    Hi Will,

    It looks like you were able to cancel your subscription successfully. I checked your account and it shows that it is scheduled to downgrade on the 14th of September, which is supposed to be your next billing date had you not cancelled.

    Your account shall still enjoy Premium status until the time you paid for expires. Your forms and data will remain intact when it downgrades to a free one.

    If you need any help, please let us know. Always remember that our willingness to provide assistance to our users does not end with paid subscription.

    Thank you for doing business with JotForm. It was a pleasure to have served you.


    Regards,
    Neil