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Issues with Jotforms and tracking queriesAsked by itechnosoft on August 02, 2014 at 06:12 PM
I have created 4 forms and realised the following issues, could you tell me if Jotforms server is undergoing maintenance?
1. When I select Form 1 it opens Form 4, similar is the case with the other forms. Then I have to close form 1 and click on form 4 to open form 1, which is wiered. :)2. Jotform templates were working fine but for 2 days it has been showing loading but never gets through, tried with 2 devices and 3 different browsers.3. I want to track an action or a sale only when the form is submitted with the standard thank you response. Is there a way I can inject an HTML say when it goes to the payment page (in a payment form) to track how many clicked the action link?4. I am looking for a responsive form, when the form loads on the desktop it should show normally and auto fit to mobile when it loads. Eg: I am creating a landing page that only has the form, how do I ensure it autoresizes to mobile?
As we aim at having only one question per thread I've moved your other questions into new threads.
Regarding your question 1st question, I tested the forms (Chrome) and when I clicked the form the right form got selected. I assume you are also experiencing this situation with more than one browser (as you mention this in your 2nd question).
I forwarded this situation to our developers so they can take a deeper look into this. They will contact you via this thread once they have an update on this.
JotForm Support Manager
1. When I select Form 1 it opens Form 4, similar is the case with the other forms. Then I have to close form 1 and click on form 4 to open form 1, which is wiered. :)
That is most likely a browser issue. We do recommend to use Chrome or Firefox to edit your forms.