JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Are you referring to our Form Templates gallery: http://www.jotform.com/form-templates/ ? Is it when you click "Use Template", but nothing happens? OR, is it a template of your current form which is not showing when you preview it to your browser? Please confirm so we can further check.