Form labels not showing on Safari

  • adventurousinc
    Asked on August 3, 2014 at 12:25 AM

    Form labels showing on all browsers except Safari.

    Your help is greatly appreciated.

  • Welvin Support Team Lead
    Replied on August 3, 2014 at 5:25 AM

    Hi,

    Your form does not have any field labels. Do you mean the Placeholder? This one (on Safari Windows)

    Form labels not showing on Safari Image 1 Screenshot 30

     

    It's fine here, as you could see from the screenshot. Here's another screenshot using MAC OS:

    Form labels not showing on Safari Image 2 Screenshot 41

    Did you embed the form to your website? If so, share to us the webpage URL where the form is emebedded so we can check.

    Thank you!

  • adventurousinc
    Replied on August 3, 2014 at 3:51 PM
    Hi
    Sorry forgot to include the link to page it's embedded on.
    https://extraordinary.is/welcome/start
    The placeholders and the labels aren't showing.
    Thanks,
    Lucy
    ...
  • Kiran Support Team Lead
    Replied on August 3, 2014 at 7:03 PM

    I am trying to reproduce the issue. I'll get back to you with relevant information shortly. Thank you for your patience.

  • Kiran Support Team Lead
    Replied on August 3, 2014 at 7:46 PM

    Thank you for being patient. I tested the provided URL with Safari browser on a MAC and it seems to be working fine.

    Form labels not showing on Safari Image 1 Screenshot 20

    This could also be an issue with browser's cache on your PC. I request you to clear the browser cache. This should resolve the issue.

    Please do get back to us if the issue still persists. We are happy to assist you further.