What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form labels not showing on Safari

    Asked by adventurousinc on August 03, 2014 at 12:25 AM

    Form labels showing on all browsers except Safari.

    Your help is greatly appreciated.

  • Profile Image
    JotForm Support

    Answered by Welvin on August 03, 2014 at 05:25 AM

    Hi,

    Your form does not have any field labels. Do you mean the Placeholder? This one (on Safari Windows)

     

    It's fine here, as you could see from the screenshot. Here's another screenshot using MAC OS:

    Did you embed the form to your website? If so, share to us the webpage URL where the form is emebedded so we can check.

    Thank you!

  • Profile Image

    Answered by adventurousinc on August 03, 2014 at 03:51 PM
    Hi
    Sorry forgot to include the link to page it's embedded on.
    https://extraordinary.is/welcome/start
    The placeholders and the labels aren't showing.
    Thanks,
    Lucy
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on August 03, 2014 at 07:03 PM

    I am trying to reproduce the issue. I'll get back to you with relevant information shortly. Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by Kiran on August 03, 2014 at 07:46 PM

    Thank you for being patient. I tested the provided URL with Safari browser on a MAC and it seems to be working fine.

    This could also be an issue with browser's cache on your PC. I request you to clear the browser cache. This should resolve the issue.

    Please do get back to us if the issue still persists. We are happy to assist you further.