What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My payment was canceled by accident - I want to reactivate my subscription

    Asked by Ros  on August 03, 2014 at 07:22 PM

    Hello

    The subscription email address goes to dthr*****ld@st*****s.sa.edu.au  and we had one license and a few subaccounts

     

    Can you please reply to this email as I have emailed interlogy before and jotform and not had a response.

    Thankyou

    Ros 

    Payment cancellation Canceled by error Subscription cancel
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 03, 2014 at 08:00 PM

    Such email address is linked to JotForm username  Threadgold. All you need to do is to make a fresh login using your credentials, then go to Pricing page and re-upgrade your account.

    Kind regards.