What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I cancel my premium account?

    Asked by guardianart on August 29, 2011 at 04:24 PM

    I am trying to cancel it, but it just asks me to log into another site. I don't know/have the any username or pw for that other site... I want to cancel my payments as I am not currently using the form at this time.

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    JotForm Support

    Answered by NeilVicente on August 29, 2011 at 04:46 PM


    The other site you're talking about is Plimus, which acts as our payment gateway. Your Plimus username and password is in the e-mail sent to you when you first paid for your subscription.

    Anyway, it looks like you have already cancelled the subscription. Is there anything else that you need assistance with?

    Thank you for doing business with JotForm. We would love to hear from you soon. Thanks!