How can I cancel my premium account?

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    guardianart
    Asked on August 29, 2011 at 04:24 PM

    I am trying to cancel it, but it just asks me to log into another site. I don't know/have the any username or pw for that other site... I want to cancel my payments as I am not currently using the form at this time.

  • Profile Image
    NeilVicente
    Answered on August 29, 2011 at 04:46 PM

    Hi,

    The other site you're talking about is Plimus, which acts as our payment gateway. Your Plimus username and password is in the e-mail sent to you when you first paid for your subscription.

    Anyway, it looks like you have already cancelled the subscription. Is there anything else that you need assistance with?

    Thank you for doing business with JotForm. We would love to hear from you soon. Thanks!


    Neil