Optionally hiding Stripe widget and then clicking submit button freezes

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    Asked on August 04, 2014 at 04:45 AM


    I've found a few references to similar problems and I've tried this form on multiple browsers, but with the same problem.

    We are finalising our first live registration form with optional Stripe payment processing and therefore wish to give people the option to ignore payment processing via the Stripe widget (if they want to pay offline) upon clicking a certain radio button.

    So we hide the Stripe widget if the user selects registration without payment.  No probs, but when the user clicks the submit button, it changes to "Please wait..." and never stops.

    We tried hiding the field and label for the Stripe Widget also using:

    #input_308,#input_308 + label {display:none;}

    This does not help.

    Here is the form: 


    At this point, we are just testing from the Jotform URL directly.

    The payment processing option is live, but to see the problem, under the Finalise section, just choose the second radio button "Payment to be arranged separately - please click submission button to complete process"

    Any help would be greatly appreciated.

    We are keen to move to a paid version of Jotform once we can solve this issue as this will hopefully be the first of many forms with multiple submissions.

    Many thanks.


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    Answered on August 04, 2014 at 07:13 AM


    I was able to reproduced the mentioned issue when I test your form http://www.jotform.co/form/41951341882861


    Since your form is long with a lot of contents, I need more time to investigate further what could be causing the issue.

    I will get back to you quickly on this.





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    Answered on August 04, 2014 at 07:30 AM

    Many thanks for looking into this.

    More info for you - the Submit button work for me when the first (with Payment) option is chosen (I tested this earlier today), so it is the option to skip the payment with Submit that is somehow causing the problem.

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    Answered on August 04, 2014 at 07:37 AM


    I was able to figure out the cause of problem.

    It was the Form Separator Widget  that was failing on the form.


    I suggest you remove them first on your form and test the form without them.

    You can simplify the deletion of several widget using the Field Manager 


    I test this on a cloned form http://www.jotform.me/form/42153180787457 and it works.




    As replacement for Separator widget, you can also use the TEXT field instead. Just put the value "HR" and it will create a horizontal line separator.

    Hope this help. Inform us if issue is not resolved.







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    Answered on August 04, 2014 at 08:02 AM

    Many thanks for this - you are a champion!

    As you saw, a long form to handle the conditional logic of repeating sets of fields depending upon the qty chosen.

    Do you think I have somewhat 'hit the wall' in terms of amount of fields and logic, or was this more just a bug with the Form Separator Widget and the qty of fields etc?

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    Answered on August 04, 2014 at 09:48 AM

    On behalf of my colleague whom was helping you with this issue you are very welcome. I think this was more of a fluke-like problem that occurred because of the large amount of conditions on your form. Since in most cases we have not had any reports of the separator widget causing this issue. If that were the case then I am certain that my colleague would have opened up a bug report for it too.