What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hi there, I haven't really had the chance to look at the form for a while and now, when opening the page it crashes the whole page, this is the sc

    Asked by johnnaty on August 04, 2014 at 05:30 AM

    Hi there, 

    I haven't really had the chance to look at the form for a while and now, when opening the page it crashes the whole page, this is the script (i removed the form from the page at the moment): 


    <script src="//www.jotformeu.com/static/feedback.js" type="text/javascript">

    new JotformFeedback({



    windowTitle:'Support Request',








  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 04, 2014 at 07:29 AM

    Hello  johnnaty,

    I did check your form with its direct URL and it seems to load just fine. Please take a look at the following URL:  http://www.jotformeu.com/form/32863781735363

    I would suggest you to please embed your from again in your web page and we will take a look if there are any problems. Please share the web page URL once your embed your form.

    We will wait fro your response.

    Thank you!

  • Profile Image

    Answered by Hgna on January 20, 2015 at 11:57 AM



    Howe do you make a lightbox form responsive? It is not responsive on my iphone, although I have ticked the "make this form responsive" option... 

    Thanks so much for any ideas on this. My form:

    <script src="//d2g9qbzl5h49rh.cloudfront.net/static/feedback2.js?3.2.4992" type="text/javascript">

    var JFL_50194000670342 = new JotformFeedback({



    windowTitle:'Subscribe to page',









    <a class="lightbox-50194000670342" style="cursor:pointer;color:blue;text-decoration:underline;">Local politics</a>



  • Profile Image

    Answered by KadeJM on January 20, 2015 at 01:57 PM


    It currently appears that your follow-up question is unrelated to the original so I have moved it to a new separate thread found here.