What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to remove space after form is submitted

    Asked by Brian on August 04, 2014 at 06:01 AM

    I have been using JotForm successfully on our website but there is information following the form including a PayPal button that users miss because once the data on the form has been submitted the form itself "disappears" (as I would want) but leaves a large blank space so the what was below the form has now disappeared off the bottom of the screen.

     

    Is there a way of "deleting" that space so that the items come back on to the screen and are not missed by users?

    Page URL:
    http://www.rotary-ribi.org/clubs/page.php?PgID=435761&amp;ClubID=1510&<br/>amp;Mp=435747

    paypal button blank space large blank space
  • Profile Image
    JotForm Support

    Answered by Welvin on August 04, 2014 at 08:09 AM

    Hi Brian,

    Unfortunately, that's how the thank you message will be presented. I would advise to instead of using the Thank You Message option, use the Custom Thank You URL. You have to create a duplicate of this page: 

    http://www.rotary-ribi.org/clubs/page.php?PgID=435761&ClubID=1510&Mp=435747

    ...remove the form from this duplicate page and put your thank you message there. Use this duplicate page in the Custom Thank You URL. 

    Hope that works for you.

    Thank you!

  • Profile Image

    Answered by martinbv on August 04, 2014 at 08:28 AM

    Thanks for the reply - I will have to think about it/try it as my immediate reaction is whether the next user would find the form had been removed?

    Brian

  • Profile Image
    JotForm Support

    Answered by Welvin on August 04, 2014 at 09:52 AM

    Hi Brian,

    Actually, the Thank You Message is presented to the page after you submit to the form. You have to scroll up to see the message. Check this image: https://cms.jotform.com/uploads/image_upload/image_upload/Welvin/28861_RegisterONLINEPooleBay.png

    The next users who visit the webpage should still be able to see and submit to the form. Same message after he/she submits to the form.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 03, 2014 at 12:53 AM

    Hello Brian,

    This bug has been fixed.

    Best regards