- BrianAsked on August 04, 2014 at 06:01 AM
I have been using JotForm successfully on our website but there is information following the form including a PayPal button that users miss because once the data on the form has been submitted the form itself "disappears" (as I would want) but leaves a large blank space so the what was below the form has now disappeared off the bottom of the screen.
Is there a way of "deleting" that space so that the items come back on to the screen and are not missed by users?
- JotForm SupportWelvinAnswered on August 04, 2014 at 08:09 AM
Unfortunately, that's how the thank you message will be presented. I would advise to instead of using the Thank You Message option, use the Custom Thank You URL. You have to create a duplicate of this page:
...remove the form from this duplicate page and put your thank you message there. Use this duplicate page in the Custom Thank You URL.
Hope that works for you.
- martinbvAnswered on August 04, 2014 at 08:28 AM
Thanks for the reply - I will have to think about it/try it as my immediate reaction is whether the next user would find the form had been removed?
- JotForm SupportWelvinAnswered on August 04, 2014 at 09:52 AM
Actually, the Thank You Message is presented to the page after you submit to the form. You have to scroll up to see the message. Check this image: https://cms.jotform.com/uploads/image_upload/image_upload/Welvin/28861_RegisterONLINEPooleBay.png
The next users who visit the webpage should still be able to see and submit to the form. Same message after he/she submits to the form.
- JotForm SupportNeilVicenteAnswered on October 03, 2014 at 12:53 AM
This bug has been fixed.