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Answers in some fields not showing up in emailAsked by kerrymiotke on August 04, 2014 at 08:40 AM
I have fields on my form, that do not show up when I get my email. The questions are there, but the answers that people submitted aren't. I have tried the form myself to make sure of the problem and sure enough, my answers in those fields didn't come through to the email.
I checked your form notification emails and both have the correct field tags. I'm wondering if you have corrected the tags or re-create the notification emails?
Also, from what fields are missing in the form notification email? Can you also please check my own test?
On the form I updated "Class you'd like to enroll your child in" to "Class Name(s)". But in the email it still says "Class you'd like to enroll your child in". I added "Total Class Time" and that isn't even showing up in the email. Also, "Class Day" and "Class Time" are coming through in the email as "Class Date & Time" and "Start Day & Time".
It would seem when I updated the form, it didn't update it when it sends me the email. There are a couple of other things I updated as well, but they are not coming through the email either. I posted a screen shot of the part of the email that the fields are not populated.
Ok, I think I actually figured it out. I have to go into the "Email Alerts" and fix it there. Got it! Thank you!
Yes, that's it. We're glad that you've identified and corrected the problem. Please do not hesitate to get back to us if you need further assistance.
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