What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why the form failed when use paypal pro (CC option)?

    Asked by hansharyadi on August 04, 2014 at 09:45 AM

    Hi, I passed Paypal integration test.

    But the problem is when I choose Credit Card option not Paypal (Paypal Pro form), It didn't work. What's happen?


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on August 04, 2014 at 11:01 AM


    Paypal Pro is only available for Paypal accounts created in US, UK and Canada. You are from Indonesia which is currently not supported by Paypal Pro.

    I would suggest to use the Paypal Standard instead:

    Your customers/users will be redirected to the Paypal Payment page after submitting to the form. From there, they should still be able to pay using Credit Card if they don't have a Paypal Account.

    Thank you!