What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrading later

    Asked by trusstechforms on August 29, 2011 at 05:15 PM

    Hello. I used your form on a site I made that I am expecting to get maybe 4 or 5 responses a month from. However, if it ends up being in excess of the free account, are you going to advise that I'm exceeding the limit so I can make a change? Could you create another kind of account where it's like $20 a year and you get 200 instead of 120 free?

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    JotForm Support

    Answered by NeilVicente on August 29, 2011 at 05:20 PM


    When your account reaches its limits, you will receive an email alert prompting you to upgrade. You can choose to upgrade immediately to avoid service interruption.

    As for your other concern, sorry but we do not plan on adding a plan like what you suggested. Our current pricing plans have been like that for a long time and will remain as is until further notice.

    Thank you for choosing JotForm as your form builder.


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    Answered by trusstechforms on August 31, 2011 at 09:51 AM
    Thanks for the prompt, personal reply. Nice service.