Unknown user in account

  • Profile Image
    Asked on June 23, 2022 at 01:04 PM

    I was editing a form and all of a sudden this greyed out icon of a user account appeared. I don't know this person. And I've never invited any person to collab with the form. It's still new. What the heck is this?


  • Profile Image
    Answered on June 23, 2022 at 03:13 PM

    Hello myhillals,

    Thanks for reaching out to Jotform Support. That person is my colleague who answered your question on a recent thread that you posted. If you'll notice, that's the same form which you included in your thread. He's checking the form if it's possible to add hyperlink in the header field.

    Let us know if you have any other questions

  • Profile Image
    Answered on June 24, 2022 at 12:05 AM

    Yah I realized after I saw his reply which was helpful.

    Please put an identifier before the name or something coz at first it appeared to me as if someone was hacking my forms.

  • Profile Image
    Answered on June 24, 2022 at 02:09 AM

    Hi Eliza,

    I understand. We'll have that noted.

    We have improved and continuously improving the security features of the system, so we are confident our users' accounts will be less likely to be hacked. We also encourage you to strengthen your passwords, change it from time to time, so perpetrators can't get in and take advantage of the account.