What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a way to direct my clients to PayPal once they click the submit button?

    Asked by Lisa_Tobin on August 04, 2014 at 03:40 PM

    I've tried adding the URL from my PayPal button on my website, but it times out when I hit submit and states that the PayPal session is no longer available.  I'm not interested in using the IPN feature.

    paypal button IPN paypal redirect
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    JotForm Support

    Answered by Mike_T on August 04, 2014 at 05:22 PM

    Thank you for contacting us.

    It is not likely that you can submit both the PayPal button and the form at the same time.

    Have you tried our PayPal integration?

    PayPal Forms

    The first PayPal integration works exactly as described. The form users are being redirected to the PayPal payment page upon a form submission. The IPN should be enabled to accept such submissions properly, but there is no any special configuration required.

    Please feel free to contact us if you need any further assistance.