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  • Profile Image

    Incomplete Payment status

    Asked by pdxconnect on August 04, 2014 at 04:02 PM

    3 entries were successfully completed on my form. Two submissions show up in the Google spreadsheet. All three show in Paypal just perfectly.

    In JotForm, all 3 entries show up as Incomplete Payments.

    I have read:  http://www.jotform.com/help/135-How-to-View-Incomplete-Payments as well as ensure the Paypal IPN was set to point to Jotform.

    Am I missing a step?

    Thank you,

     

    Page URL:
    http://form.jotform.us/form/41949167774167

    status Submissions JotForm style size
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 04, 2014 at 05:31 PM

    I looked this over and it seems to be set up correctly as far as I can tell so I don't think your missing anything further. You only have 2 submissions which were successful so this was the reason you had received only those 2 submissions within your google spreadsheet as well. The other 3 were incomplete as they were not paid for per the explanation provided in the guide you read.

  • Profile Image

    Answered by pdxconnect on August 04, 2014 at 05:41 PM
    The message you sent requires that you verify that you
    are a real live human being and not a spam source.
    To complete this verification, simply reply to this message and leave
    the subject line intact.
    The headers of the message sent from your address are shown below:
    From 00000147a2ef79b3-148cc084-3ddd-42bb-9b0f-912b69ce2ce5-000000@amazonses.com Mon Aug 04 14:31:51 2014
    Received: from a9-131.smtp-out.amazonses.com ([54.240.9.131]:53025)
    by elephant.van-dns.com with esmtps (TLSv1:AES128-SHA:128)
    (Exim 4.80)
    (envelope-from <00000147a2ef79b3-148cc084-3ddd-42bb-9b0f-912b69ce2ce5-000000@amazonses.com>)
    id 1XEPrB-0004Om-Jm
    for avo@pdxconnect.com; Mon, 04 Aug 2014 14:31:50 -0700
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on August 04, 2014 at 06:31 PM

    I am not sure if you have received my colleagues response and hence replying to this thread as per your message for verification. Also, I request you to white-list our email addresses in order to receive emails without any issues. 

    If your message is meant for something else, please let us know. We are happy to assist you.

  • Profile Image

    Answered by pdxconnect on August 04, 2014 at 06:31 PM
    The message you sent requires that you verify that you
    are a real live human being and not a spam source.
    To complete this verification, simply reply to this message and leave
    the subject line intact.
    The headers of the message sent from your address are shown below:
    From 00000147a325f6bd-e38b3b85-40aa-41a8-8afd-14c7262904f3-000000@amazonses.com Mon Aug 04 15:31:21 2014
    Received: from a10-33.smtp-out.amazonses.com ([54.240.10.33]:50878)
    by elephant.van-dns.com with esmtps (TLSv1:AES128-SHA:128)
    (Exim 4.80)
    (envelope-from <00000147a325f6bd-e38b3b85-40aa-41a8-8afd-14c7262904f3-000000@amazonses.com>)
    id 1XEQmm-0008E2-C1
    for avo@pdxconnect.com; Mon, 04 Aug 2014 15:31:20 -0700
    ...