Can not open forms I have already created again

  • Play4Autism
    Asked on August 4, 2014 at 5:33 PM

    Was able to create a new form yesterday and open forms, but today nothing.  This is not the first time and it is very frustrating.  I am afraid to upgrade account due to this..   Have tried with .com and .us addresses and nothing.  I was on Firefox and also tried Google chrome to no avail.  Please contact me with reasons why this is happening.

    Greg

  • jonathan
    Replied on August 4, 2014 at 6:20 PM

    Hi Greg,

    We apologize for any inconvenience caused by this. I know that you have reported a similar issue in the past as I was also involved in that thread here 

    http://www.jotform.com/answers/402444-Can-not-open-forms-I-have-already-created

    Unfortunately there must be something amiss in your browser or network for this to happen again on your end. As of now, I am not able to encounter or reproduced similar issue on any browsers I used. There no reported similar cases also.

    Did you perhaps changed/updated your browser's settings? Perhaps something was changed for it to happen again.

    Please try applying the suggestions by our colleague EltonCris on the old thread http://www.jotform.com/answers/402444  and see if it makes any difference.

    Can you also tell us if you are using any anti-virus or firewall application.. perhaps this applications were causing blockage or prevention in access the JotForm URL.

    I also suggest you upload screenshot in your message on how it looks on your end so that we can have a visual reference.

    Please inform us if the issue persist. 

     

    Thanks!

     

  • Play4Autism
    Replied on August 4, 2014 at 8:20 PM

    Nothing works what so ever and I don't have 2 hours to waste on this every time Jot Form does it's own thing - not work.  It is definitely not my lap top or chrome.  Can use every other program out there other that this one.  Makes no sense what so ever.

    Greg

  • jonathan
    Replied on August 4, 2014 at 9:59 PM

    Hi,

    Can you please provide us also a screenshot on how it looks on your end.

    You can use the insert/edit image tool in the message composer here in the forum.

    Can not open forms I have already created again Image 1 Screenshot 30

     

    I checked this using your account/username and I was able to properly see your forms in My Forms page.

    Can not open forms I have already created again Image 2 Screenshot 41

     

    Can you also try using the old My Forms link if you will be able to see your forms

    Use this link http://www.jotform.com/page.php?p=myforms (make sure you are logged in first to JotForm)

    Please update us of the result.

    Thanks.