What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My Form is gone!

    Asked by rockersdive on August 04, 2014 at 09:30 PM

    My Form is GONE! please recover this asap


    When i login my forms are all missing and one is used DAILY, now my page has nothing!


    this is the code block in my webpage 

    <script type="text/javascript" src="//form.jotform.us/jsform/30277662283154"></script>

    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 04, 2014 at 11:49 PM

    The problem is that your account shows an OVERLIMIT status, because it went over the monthly Premium upload limit which is 10GB

    To resolve the problem, please download a copy of all of your files and data, and then delete the submission to free space up.

    Were are here to assist, should you need more help.


  • Profile Image

    Answered by canvaslitboard on February 22, 2016 at 05:02 PM

    This is TERRIBLE customer service, Jotforms.